To leave safe mode, restart your Mac again, but don’t hold down any keys during startup. Release the Shift key when you see the gray Apple logo and progress indicator. You should press the Shift key as soon as possible after you hear the startup tone, but not before. Immediately after you hear the startup tone, hold down the Shift key. ![]() Important: To print these instructions, click the Share button in the Help window, then choose Print.Īfter your Mac shuts down, wait 10 seconds, then press the power button. Starting up in safe mode may help you diagnose problems you’re having with your Mac. Use OS X El Capitan: Start up in safe mode, specifically, this section: Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks, and prevents some software from automatically loading or opening. I would recommend starting your computer into safe mode, and then testing to see if you get the same result with the Epson app crashing. You mentioned a possible conflict with another application. ![]() ![]() ![]() I'm happy to assist you in resolving this issue. I can definitely understand how important it is that you are able to use your scanning software. You've spoken with Epson, and tested this issue in a new user account, and you are still having an issue. Thank you for using Apple Support Communities.īased on your post, I see that your Epson scan application started crashing immediately when opening.
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